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Shipping & Refund Policies
SHIPPING
All orders will be shipped via FedEx (excluding orders that exceed 150lbs) using International Economy. Estimated transit time in most instances is 3-5 business days. Please note that there is also a processing time of 24 to 48 hours.
All orders with a package weight of 150lbs or more may be shipped on pallets using an alternate shipping carrier. There will be a flat shipping cost of 135 Euro for these orders.
CUSTOMS:
It is your responsibility to know the customs rules and regulations for your country before ordering. In some cases there may be restrictions on ingredients and/or quantities being shipped. If a package is rejected and returned to us by customs, you are responsible for any associated shipping fees. If any items are seized and/or destroyed, we will be unable to credit you for those items.
You may incur duty, tax, and/or customs charges upon delivery of your shipment. These fees are not determined or charged by Poliquin Natural Solutions and are your responsibility. The charges vary by country and value of shipment.
RETURNS
We can accept returned items only if the following requirements are met:
1. Items must be unopened (seal in tact)
2. Items must be returned within 30 days of purchase
3. A product return form must be submitted with returned package. You can obtain this form by emailing info@charlespoliquin.com
Order Claims
If you believe there was an error made with the shipping, packing, or invoicing of your order, you must request an order claim form and complete and send to us at info@charlespoliquin.com. Claims must be submitted within 14 days of ordering to be accepted for review.
Shipping Service Information
We use FedEx for all shipping methods, and therefore enforce the same policies for shipping services. For more information about services to specific locations, delivery guarantees, weather delays, and more, please refer to www.fedex.com.
Returns can be sent to our warehouse at the following address:
Poliquin Natural Solutions Ltd
E. Vlietinckstraat 20
Oostende 8400
BE
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